Question 1

Does my child need to create an account?

Accepted Answer

No. Your child never registers, never enters an email, and never creates a password. They access AIBfamily through a QR code you print and place at home. That's it.

Question 2

What ages is AIBfamily suitable for?

Accepted Answer

AIBfamily is designed for children aged 4–15. Each child profile has age-appropriate guardrails — what's suitable for a 14-year-old is very different from what's suitable for a 5-year-old.

Question 3

What happens when the AI detects a crisis?

Accepted Answer

When AIBguard issues a CRITICAL verdict — detecting self-harm language, signs of abuse, or extreme distress — the AI's response is blocked and you receive an immediate push notification. Where configured, the system also initiates contact with crisis helpline 116 111 (EU) · 988 Lifeline (US).

Question 4

Where is my family's data stored?

Accepted Answer

All data is stored exclusively in EU data centres (Frankfurt). It is encrypted per-family with AES-256 and never transferred outside the EU. We do not sell or share your data.

Question 5

Can I cancel my subscription at any time?

Accepted Answer

Yes. There are no long-term commitments. You can cancel from your account settings at any time, effective at the end of the current billing period.

Question 6

How is AIBfamily different from just using ChatGPT or Gemini?

Accepted Answer

Commercial AI tools have no child-specific safety layers, no parent visibility, no crisis detection, and no compliance with EU AI Act requirements. AIBfamily is purpose-built for child safety — every component exists to protect your child, not just to answer questions.

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